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Flexi Tickets

What is a Flexi Ticket?

When booking online you will have an option to add 'Flexi' to your tickets. Flexi allows you to change your seats prior to the showing (subject to availability). If you are unable to attend we will refund your ticket, less the Flexi fee, as long as you have contacted us at least 30 minutes prior to show start time. When you have purchased a Flexi ticket online, your flexi e-ticket is emailed to you!

Please Note:

Flexi tickets can be used once to either make a seat change or access a refund, with the original booking.
Flexi fee is added per ticket, per booking.
Flexi is only available for online tickets. Flexi is not available in-store.
Flexi cut off is 30 minutes before the advertised show start time.

Who do I contact to use my Flexi Ticket?

We have a dedicated Flexi team available Monday - Sunday from 9:30am - 8:30pm. You can contact us by;

  • Phone our team:
  • For NI/UK +442894240400
  • For ROI +3531 4851353
  • Email our team at [email protected]

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Staying Safe At Omniplex

We have introduced a number of new measures to ensure you enjoy a safe cinema trip with friends and family. You can read more about the changes here.

We ask that all customers sit in their assigned seat, keep a safe distance with other guests, and do not attend the cinema if you feel unwell.