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Frequently asked questions
If you can't what you're looking for below contact us and we will do our best to help.
Accessibility
Audio Desc' or Audio Description is a feature we offer for the visually impaired in some of our cinemas in Northern Ireland. This along with general sound track describes the setting and scenes within the film. You will require a headset which can be obtained at the box office. This does not affect the general viewing of the film. Audio Description films are listed with 'Audio Desc ' beside the show time. If you would like to confirm whether you local Omniplex cinema offers Audio Description headsets, please contact the cinema direct - a full list of contact details can be found here.
We do provide complimentary tickets to carers on the presentation of The Carers Association of Ireland (http://www.carersireland.com) membership card, also known as an 'FCI Card'. This card is accepted at all Omniplex Cinemas in the Republic of Ireland. We accept it when the carer is accompanying someone for whom they are caring and the person who requires care has bought a cinema ticket. For the full terms and conditions please see here: T&C. We also accept CEA cards in all of our cinemas throughout Northern Ireland subject to their standard Terms & Conditions.
Our 'Sensory Friendly' screenings are designed for guests with sensory disorders. During a 'Sensory Screening' the lights are left on low, the sound is turned down and subtitles are played for the show. Each Omniplex Cinema nationwide will show a sensory friendly screening every Saturday and Sunday around 12pm (before the foyer gets too busy and noisy for the later shows) showing the most popular family-friendly movie at the time. We aim to change the movie every week unless there is significant demand for a second showing of a popular movie, or if there is a lack of family-friendly movies.
Booking Queries
Tickets purchased online are refundable, less the booking fee, up to 2 hours before the start time. To request a refund for tickets booked online, click 'Ticket Changes' at the top of our website and follow the instructions. Tickets purchased in-cinema are non-refundable and non-transferable.
If you encounter a problem booking online please make contact with the cinema directly from our Contact Us page.
There is no need to collect physical tickets in advance of a screening at an Omniplex Cinema. You will receive an email after you have booked tickets online with a copy of your e-ticket that can be scanned directly from your phone to gain entry to the screen, purchased tickets on the Omniplex Cinemas App can be found on the apps Orders page! You can also purchase tickets at our kiosks and box office in-cinema, they are printed on completion of your kiosk order.
Ticket prices depend on a few different factors including the day, and the time of the film and seat tier. To check the price of a ticket, simply click on film you 'd like to see, choose the time you 'd like, and it will give you the tiered price of each seat type for the screen featuring that showtime.
We update our schedules each week. Simply visit the Kids Club Page and choose the cinema you'd like to visit, this will then show the Kids Club movie showing!
While we generally screen the majority of new releases, we do not guarantee to screen all of them in all our locations.
We are unable to take reservations for parties, however you are welcome to get in touch with your local cinema using our 'Contact Us' page and our team members will be more than happy to help you with any information you may need in advance of your event.
General
Any valid form of photo ID that details your date of birth is acceptable. Examples would be a school ID cards, third level student cards, passport, travel cards etc.
Omniplex cinema doors open 30 minutes before the first show start time.
Visa and Mastercards are accepted including both in debit form. We do not accept maestro cards.
If you have lost an item in the one of our cinemas please contact the cinema directly from our Contact Us page with a description of the item and where it was last seen.
Our website showtimes update on a Monday evening for the coming Friday to Thursday.
Allocated seating is in place for majority of screenings. Please note your seat number and respect other patrons by sitting in your assigned seat. Failing this you will be asked to move to your correct seat.
As with most commercial businesses, restaurants, public houses and so on only food purchased on the premises is permitted to be consumed on the premises. Patrons may be asked to dispose of external food products before entering the premises.
Age restrictions apply please reference BBFC and IFCO websites for details. Patrons may be asked to present ID and management reserve the right to refuse should sufficient ID not be presented.
Smoking and or E-cigarettes are not permitted on our premises.
HFR is a film format meaning High Frame Rate. Normal film is projected in 24 frames per second with HFR being projected in 48 frames per second. The human eye stops recognising individual frames at 55fps so HFR is the closest you will see to a real image on screen.
We ask that you respect other patrons enjoyment by switching off your mobile phone during screenings.
Yes, depending on the age ratings of the movie you want to see. Unfortunately by law certain classifications do not allow anyone under a certain age regardless if they can understand the content of a film or not. An example would be an 18 rated film, anyone under 18 cannot attend this film even of a child/baby is 6 months old. See BBFC and IFCO websites for details. Children under 18 months are welcome to sit on your knee free of charge at appropriate screenings.
Pre-show advert and trailer lengths can vary anywhere from 7mins to 17mins before a movie. We would always recommend to arrive in advance of the advertised start time as there may be queues.
Yes, but we would advise you to be aware of the content before entering the auditorium as there may be loud noises in the film. We would also ask you to ensure your guide dog has relieved him/herself prior to entering the auditorium and should there be any soilage please use you your doggy poop bag and notify a member of staff..
Of course, your feedback is important to us. If you wish to leave feedback, please visit our contact page.
You can contact your local Omniplex via the contact page on our website.
No type of video recording devices are permitted to be used in any auditorium, be they video camers, cameras on phones, Google Glass or any such device with a video recording function.
We cannot take bookings over the phone. However, you can book online or at the cinema directly.
Movies classified 15A are considered to have parts of the film which are suitable for those over the age of 15 by the Irish Films Classification Office. However, they can also be seen by a person younger than 15 years provided they are accompanied by an adult over the age of 18.
Gift Cards
They come in denominations of €/£10 and any increments of €/£10 i.e. you can purchase a gift card for higher value, but it must be in increments of €/£10 e.g. €/£20,€/£30, €/£40, €/£50 or €/£100 etc. Please note that there is a minimum gift card of €20 online.
Our Physical Gift Cards can be purchased in any Omniplex cinema and our E-Gift Cards can be purchased and scheduled online at shop.omniplex.ie
Denomination gift cards in NI, GB & ROI are valid for 5 years from the date of sale. For full terms and conditions, please visit https://shop.omniplex.ie/terms-and-conditions/
Yes you can. Simply send the long number on the back of your gift card to [email protected] and a member of our gift card team will confirm your expiry date! Please allow 72 hours for a response.
We are afraid not. Gift Cards purchased from Omniplex Cinemas can be redeemed in any cinema in the currency in which it was purchased (euro or sterling). Gift Cards purchased in cinemas in Northern Ireland cannot be used in cinemas in the Republic of Ireland. And vice-versa, those that were purchased at a cinema Republic of Ireland cannot be used at cinemas in Northern Ireland.
In-store - if the balance of your gift card is less than your transaction total you can pay the balance in cash in-store. Online - gift card balances cannot be split online. To make a purchase online your gift card balance must be greater than your transaction total.
We are afraid not, but the balance can be used as part of your next purchase, in-cinema only.
Omniplex Cinemas are not responsible for Gift Cards that have been lost/damaged/stolen or used without your permission. We are sorry, but once purchased they are the customers responsibility and in the circumstances listed the card will not be replaced.
MyOmni
Yes of course! Simply select the number of seats as you like. When you move to the next screen we'll automatically apply your MyOmniPass ticket (if applicable). MyOmniPass is not available in our Omniplex LUX locations (Nutgrove).
MyOmniPass is a monthly subscription that gets you one ticket to every movie at Omniplex Cinemas along with exclusive screenings and offers. MyOmniPass is available in all Omniplex Cinemas excluding our Omniplex LUX location (Nutgrove).
No, you get 1 ticket to each movie included in MyOmniPass.
Yes, there is a minimum subscription period of 3 months when signing up to MyOmniPass. After this 3-month period, your subscription will be month-to-month.
No, you can only sign up to MyOmniPass online. Omniplex LUX locations (Nutgrove) are not included in the MyOmniPass subscription.
No, but you do need the consent of a guardian over 18 years old.
We may ask for proof of identity in the cinema when you're using a MyOmniPass so please ensure you have photo ID with you.
No! We’ll email you a copy of your tickets and they will also be stored on your member dashboard and on the Omniplex app. Simply present your tickets to scan at ticket check on your way to the screen. Your MyOmniPass photo will pop up on the screen to confirm that it’s you!
If you are out of your minimum contract period, simply login to your MyOmniPass account and cancel via your member dashboard or contact our Customer Care Team.
MyOmniPass is a membership that gives you 1 ticket to every movie. You can pre-book one movie at a time online, and you can book as many as you like at the cinemas as long as you haven't seen it before or overlaps with another movie. After your minimum 3-month subscription, you will also be able to pre-book as many movies as you like online. The subsciption works in all Omniplex Cinemas excluding Omniplex LUX locations (Nutgrove).
About 1 minute! Once you've finished the sign up process we will generate your MyOmniPass Dashboard and e-card immediately. Simply login to your MyOmniPass dashboard and you'll see your e-card and can start using straight away!
You can book tickets to see as many movies as you like on the day you are booking at the cinema (as long as you haven't seen it before and they don't overlap) . You can also book 1 ticket online for a future screening.
You can book tickets to see as many movies as you like on the day you are booking (as long as you haven't seen it before and they don't overlap). You can also book 1 ticket online for a future screening. After your 3-month minimum term, you can also book as many tickets in advance as you like.
You cannot use your MyOmniPass on live & events, private screenings or tickets that include concession items. You do get 1 ticket to every movie. If you are a MyOmniPass Premium member, you can also book OmniplexMAXX screenings, Recline seats and D’Luxx locations! Omniplex LUX Locations (Nutgrove) are not included in the MyOmniPass Subscription.
You can update most of your details on your MyOmniPass dashboard under 'Account Information'. Your account photo and email attached to the account can only be changed by contacting the Customer Care Team.
MyOmniPass is available in ROI from €14.99 dependng on the cinema location. MyOmniPass in NI & GB is available from £11.99 depending on the cinema location. Omniplex LUX locations (Nutgrove) do not feature the MyOmniPass subscription.
Get a ticket to every movie at Omniplex with a monthly 'MyOmniPass' subscription.
