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Terms & Conditions

Terms and Conditions for tickets sold in Omniplex Cinemas. By accessing and using this website the Customer accepts and agrees to be bound by the Terms and Conditions. Customers should check for current Terms and Conditions as these can be updated and changed from time to time.

Purchasing tickets

Cinema tickets are sold by Omniplex Cinemas and can be purchased by the Customer via the online booking system using credit/debit cards, via our app, or in-cinema at an ATM or at a till point

A booking fee of 50cent / 30p per ticket per transaction will apply to bookings made availing of the Omniplex internet booking system.

The Customer must disclose the cardholders name, card type, the card number, the card expiry date and the security code on the back of the card (CVV or similar) in order to make payment to Omniplex.

Please note: the MyOmniplex 10% discount applies to all regular movie screenings, MAXX tickets and VIP seating (where available) when booked on line through your MyOmniplex account and does not apply to in-cinema transactions. Special events, one off screenings, live events, and Tuesday Treats ' prices are not included in the MyOmniplex 10% discount

PLEASE NOTE: Tickets are NON-REFUNDABLE and NON-TRANSFERABLE

The Customer must ensure all details of the booking are correct before finally purchasing their tickets as no responsibility will be accepted for wrong bookings that are the fault of the customer. If the Customer experiences problems with the booking process, they are to call the phone number of the cinema specified on the contact us page.

If booking on our website, the Customer will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking and their tickets The QR code allows the customer to scan tickets directly from a smartphone so no printing is required. Customers may collect in cinema and must present the debit/credit card used to purchase the tickets. Omniplex is not responsible and will not issue a refund to the Customer for selecting the wrong tickets or if the Customer does not meet the minimum age requirements as specified by Irish Film Classification Office (IFCO) or the British Board of Film Classification (BBFC) for that particular film.

Omniplex Cinemas will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond Omniplex 's control there may be times that a film has to be cancelled or shown at a different time. In this instance the customer may be given a complimentary ticket or in some circumstances a refund of the ticket purchased.

Transactions processed by Omniplex will appear on the cardholder 's bank or card statement as 'Omniplex ' it will then give the abbreviation of the specific cinema it was booked in.

The customer who has purchased concession/student tickets must provide Omniplex with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.

Omniplex Cinemas are required to abide by and enforce the age restrictions as specified by the Irish Film Classification Office and the British Board of Film Classification. In the event that an authorised Omniplex representative is of the opinion that the customer does not meet the minimum age requirement and the customer cannot provide photographic proof that they are of the required age, Omniplex will not permit entry to that performance or film. If an Omniplex representative identifies a customer who appears too young and cannot provide identification in the auditorium, Omniplex have the right to refuse or eject that customer from that film.

We will always try to ensure that performances take place in accordance with the advertised programme. However, we reserve the right to cancel a performance, vary the time of an exhibition or substitute an alternative film if this becomes necessary because of circumstances beyond our control. If this happens we will, at our discretion, refund the cost of the ticket or issue another ticket for the same film on an alternative occasion.

The cancellation rights contained in the "European Communities (Protection of Consumers in respect of Contracts made by means of Distance Communication) Regulations 2001" (as may be amended or replaced from time to time) do not apply to the sale of cinema tickets.

The Use Of The Carers Association Membership Card at Omniplex Cinemas

Terms and Conditions

General

  1. 1. The Family Carers Ireland card ('FCI Card') will be accepted at all Omniplex Cinemas in the Republic of Ireland.
  2. 2. The owner of a FCI Card will be entitled to free admission (Monday to Thursday excluding Public Holidays) when accompanying a disabled paying customer.
  3. 3. Cinema management reserve the right not to honour the card where they have reason to believe it is being misused or used outside of the terms and conditions set out in this document.
  4. 4. By participating in this offer, a person is deemed to have fully accepted the terms and conditions set out in this document.

Terms of use

  1. 5. FCI Cards are not transferable and only the card owner shall be entitled to use it. A cinema manager reserves the right to ask for some additional form of identification from the cardholder. A cinema manager also reserves the right to check the validity of any card at the point of presentation.
  2. 6. Where it is suspected that a card is being used inappropriately, fraudulently or in breach of these terms and conditions, the cinema manager reserves the right refuse admission.
  3. 7. The FCI Card allows the cardholder to obtain ONE complimentary ticket only when accompanying a disabled paying customer to provide assistance as a result of their disability, during their visit to the cinema.
  4. 8. A complimentary ticket is provided on the assumption that the person accompanying the cared for person is able to provide appropriate assistance. Illustrative, but not exhaustive, examples of such assistance might include having the ability to assist the cared for person in:

    • moving around the venue including finding and taking a seat;

    • evacuating the venue in the event of an emergency;

    • accompanying and/or assisting the cared for person in using the cinema‚Äôs washrooms; or

    • purchasing refreshments.

  5. 9. For this reason the presumption will be that the person accompanying the cared for person will be aged 18 years or over. However, the cinema manager reserves the right to make a judgement on the ability of any person to assist the cared for person during their visit to the cinema, and to refuse the provision of a complimentary ticket where it deems it inappropriate.
  6. 10. Complimentary tickets provided under the FCI Card offer cannot be transferred.
  7. 11. In all cases, one full price ticket must be bought for each complimentary ticket allowed and each recipient of a complimentary ticket must own a FCI Card.
  8. 12. The use of a FCI Card is not limited during its period of validity, provided that on each occasion the cardholder observes the terms and conditions set out in this document.
  9. 13. Expired FCI Cards will not be valid for this offer.
  10. 14. Use of this card does not give cardholders any additional rights of entry compared to those enjoyed by non-card holders, apart from those set out in these terms and conditions. Use of the card will be constrained in terms of programming and cinema capacity for a cardholder as they are for any paying customer.
  11. 15. The Card cannot be used in conjunction with any other scheme operated by Omniplex.
  12. 16. The card is valid for one complimentary ticket for any standard movie - it is not valid for all show types, eg. Premium Screenings; Special screenings; One off screenings; Live Events or Gaming are excluded. However the offer will be valid for OmniplexMAXX and 3D screenings if a similar type ticket is purchased by a disabled customer.
  13. 17. The offer will be Valid Monday to Thursday only.
  14. 18. The offer will not be valid on Public Holidays
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