Swap your tickets for a different showtime, movie or seat.

Request a refund for your booking.

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Submit the same details used in your original booking so we can find it in our system.

Choose the date that you paid for your tickets.

We aim to contact you within 90 mins of submitting your request during Flexi operation hours (9:30am to 9:00pm daily)
As per our policy, requests made within 30 mins of your showtime will not be processed.

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Submit the same details used in your original booking so we can find it in our system.

Choose the date that you paid for your tickets.

If not, we will need to contact you for further information.

We aim to contact you within 90 mins of submitting your request during Flexi operation hours (9:30am to 9:00pm daily)
As per our policy, requests made within 30 mins of your showtime will not be processed.

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How long does my request take to process?

We have a dedicated team on standby 7 days a week from 9:30am to 9:00pm to process ticket-change requests as they are submitted.

Refunds are usually quick and simple although we may contact you to request further information. Once your refund is processed, you will receive a confirmation email.

Swaps require us to contact you for further information, such as the new showtime or movie you wish to see instead. We will aim to call you within 90 minutes of submitting your request. After two unsuccessful attempts to reach you, we will send you an email. Your request cannot be processed until we receive a response.
How many times can I change my booking?

You can change your booking as often as you like, however, a change fee of €2.60/£2.00 per ticket will incur for every change you request.