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How Can I Cancel?

When your initial 3 month contract has ended, you will be placed into a rolling 30 day contract. After the initial period of 3 months, you can click the 'Manage My Subscription' button at any time and choose the 'Cancel My Subscription' button. This will stop any future payments on your account.

Why Can't I click the 'Update My Subscription' button?

This button will only become clickable once your initial 3 month subscription has ended.

What is MyOmniPass Gold?

MyOmniPass Gold is exclusively available for MyOmniPass members who have had their account for over 3 months. All members are updated automatically to enjoy new benefits including unlimited pre-booking of movies both online and in-cinema (as long as they don't overlap, and you only see a movie once).

How can I get access to MyOmniPass Gold?

You will be automatically upgraded to MyOmniPass Gold after your 3 month initial subscription has passed.

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YOU'VE CHOSEN TO SWAP YOUR FLEXI BOOKING.

1. Please fill in your details below

Submit the same details used in your original booking so we can find it in our system.

2. When did you book your tickets?

Choose the date that you paid for your tickets.

We aim to contact you within 90 mins of submitting your request during Flexi operation hours (9:30am to 9:00pm daily)
Flexi bookings can only be swapped once.
As per our policy, requests made within 30 mins of your showtime will not be processed.

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YOU'VE CHOSEN TO REQUEST A REFUND WITH FLEXI.

1. Please fill in your details below

Submit the same details used in your original booking so we can find it in our system.

2. When did you book your tickets?

Choose the date that you paid for your tickets.

3. Are you cancelling all of these tickets?

If not, we will need to contact you for further information.

We aim to contact you within 90 mins of submitting your request during Flexi operation hours (9:30am to 9:00pm daily)
As per our policy, requests made within 30 mins of your showtime will not be processed.

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How long does my request take to process?

We have a dedicated Flexi team on standby 7 days a week from 9:30am to 9:00pm to process ticket-change requests as they are submitted.

Refunds are usually quick and simple although we may contact you to request further information. Once your refund is processed, you will receive a confirmation email. Your funds should arrive in your account within 3-5 business days.

Swaps require us to contact you for further information, such as the new showtime or movie you wish to see instead. We will aim to call you within 90 minutes of submitting your request. After two unsuccessful attempts to reach you, we will send you an email. Your request cannot be processed until we receive a response.
How many times can I change my Flexi booking?

Flexi bookings can only be changed once, whether it is a swap or refund. You cannot retract your request or make further changes to your booking once you have submitted your request.

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Please choose your seats from the seating area above.

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Chosen VIP Standard Disabled Unavailable

You have selected a wheelchair companion seat which must be purchased in conjunction with an available wheelchair space.

Date Restricted

The performance is currently not open for general sale. Please return on ##DATEHERE## for purchasing options..

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Are you sure you want to cancel your MyOmniPass subscription?

Don't forget you will lose all of your MyOmniPass Gold Member Benefits!

By clicking 'cancel my subscription' your account will be downgraded to a free 'MyOmni' level account on the date of your next expected payment.

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Cancel My Subscription

Are you sure you want to cancel your booking?

All tickets and seats in this booking will be released for general sale.

Refunds (where applicable) will be made to the card on the original payment within 10 days.

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Cancel My Booking

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Manage My Subscription

How Can I Cancel?

Why Can't I click the 'Update My Subscription' button?

What is MyOmniPass Gold?

How can I get access to MyOmniPass Gold?

Enter your details below

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You have a Flexi booking

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YOU'VE CHOSEN TO SWAP YOUR FLEXI BOOKING.

1. Please fill in your details below

2. When did you book your tickets?

YOU'VE CHOSEN TO REQUEST A REFUND WITH FLEXI.

1. Please fill in your details below

2. When did you book your tickets?

3. Are you cancelling all of these tickets?

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Trailer

Choose your seats

Date Restricted

Are you sure you want to cancel your MyOmniPass subscription?

Don't forget you will lose all of your MyOmniPass Gold Member Benefits!

Are you sure you want to cancel your booking?

All tickets and seats in this booking will be released for general sale.