OMNIPLEX contracts Telephonetics
28 Apr 2010
27th April 2010, Dublin, Ireland – OMNIPLEX, Ireland’s largest cinema chain announces the signing of a multi-year contract with Telephonetics for provision of its MovieLINE® automatic speech recognition (ASR) film information and ticket booking service to 25 cinema sites in The Republic of Ireland and Northern Ireland.
Mark Anderson, Operations Director of Omniplex, commented: “Using contact centre agents alone to deal with high call volumes was often challenging, especially during busy peaks such as at the launch of a new film or during adverse weather conditions which often creates a surge in calls as people look for indoor activities. One of our key drivers was ultimately to give our customers better service. We decided to take a trial with Telephonetics to see whether an automated service proved popular with our customers. And it did – calls were immediately handled efficiently and MovieLINE allows our customers near instant access to film information and ticket booking over the telephone, at any time of the day or night.”
Anthony McKay, CEO of Telephonetics Plc, commented: “We are delighted to welcome Omniplex Cinemas to our family of cinema customers – they will be in great company. This is testament to our extensive experience in the cinema industry, the simplicity of MovieLINE to deal with the routine and repetitive plus the high level of customer service we provide to our customers.”
About Omniplex Cinemas, part of The Ward Anderson Group, is the largest cinema chain in Ireland. With over 200 screens, including Savoy Cinema Dublin, Screen Cinema Dublin and Swan Cinemas Rathmines, the Ward Anderson Group account for nearly 50% of all cinema tickets sold Republic of Ireland and Northern Ireland.
The contract reinforces OMNIPLEX’S commitment to provide quality film information and ticket booking services to the cinema patrons.
For more information on OMNIPLEX, visit www.omniplex.ie
About Telephonetics Plc
Telephonetics Plc (TPH.L) is a UK-based leading provider of speech automation and data integration solutions. The Group was listed on the London Stock Exchange’s AIM market in July 2005.
Offering diverse automation solutions and deployed across tens of thousands of telephony channels, Telephonetics processes millions of minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions. Drawing on over 16 years of understanding how people interact over the telephone, Telephonetics offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.
The MovieLINE® product is a proven market-leading solution that has been developed to meet market requirements, especially customer accessibility. It has powerful administration and operational back-office tools that ensure timely and valuable data is easily presented to cinema management.
With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity Telephonetics has built a large customer base. This includes 83% of the major UK multiplex cinemas, over 60% of the UK’s NHS acute health trusts, more than 120 Central Government, Local Authority, Police and Education sites, along with significant financial and legal company representation.
In the UK, Telephonetics provide the MovieLINE service to 83% of the major multiplex cinemas.
For further information please contact:
Omniplex Group +353 (1) 496 4900